Refund policy

NOT Eligible for Returns:

  • Limited Edition Products
  • Oops Mats

What items are returnable?

Items are returnable if they meet the following requirements:

  • Order purchased within the continental U.S.
  • Within 30 days from the date of purchase
  • In unused and resalable condition
  • In the original packaging with all the tags intact

How do I make a return?

To start your return process, please email returns@cheekspaperroom.com. Your order number and email address is required to find your order. Allow 24 to 48 hours for your return to be approved. Once approved you will receive a confirmation email with shipping information and instructions. Items sent back to us without first requesting a return will not be accepted.

Amazon U.S. Return

For items ordered through Amazon, please contact customer service through their platform.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

Cheek's Paper Room will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be emailed a return label to ship your product back to us. 

Damages 
Please inspect your order upon reception and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Preorders

  • Please ensure you have the correct products in your cart prior to checkout. Once your order is placed, we cannot cancel your order.
  • There is a LIMIT set for 2 mats per customer. (Reason for limit: We take pride in our patented products. As soon as our stock arrives, we prioritize performing our strict Quality Control Procedures. This can take between 1-2 weeks. We will then ship orders in the order that we receive them.

Stolen Packages

Due to the many fraudulent claims of stolen products on both our website and amazon, we can no longer refund orders marked as "delivered" in tracking the tracking status. We use carriers that will allow claims to be filed for these valid cases.